Some customers find it hard to pay their utility bills in the winter. The Minnesota State Legislature has passed a law that is commonly referred to as the “Cold Weather Rule” to protect residential customers from disconnection if they cannot pay their bills in full. This protection lasts from October 1 through April 30, 2022. The Cold Weather Rule does not totally forbid winter shut-off. You must contact the utility in advance of the disconnect date to avoid disconnection or a limiting device.
Customers may qualify for this protection if they meet ALL of the following conditions:
1. The customer has completed the Application for Protection Form provided by the utility.
2. The household income is less than 50% of the state median income level. (Customers receiving ‘any form of public assistance’ are deemed to have qualified for inability to pay status)
3. The customer enters into and makes reasonably timely payments on a mutually acceptable payment plan.
This notice is to inform customers of their rights and responsibilities under the Cold Weather Rule. These rights and responsibilities are designed to help you with winter utility bills.
For an application or more information please the City of Redwood Falls website.